Refund & Return Policy (United States)

Thank you for choosing Luminous Loom. We are committed to providing high-quality, handcrafted products and excellent service. If you're not completely satisfied with your purchase, we offer a simple 60-day return policy to ensure your peace of mind.

60-Day Return Window

Returns are accepted within 60 calendar days of the purchase date. Items must be:

• Unused and in original condition
• Original Tamper Evident Seal Intact
• In original packaging with any included accessories
• Accompanied by proof of purchase (order confirmation or packing slip)

How to Initiate a Return

1. Email customerservice@luminousloom.us with your order details.
2. Once approved, you'll receive a Return Authorization (RA) number and instructions.
3. Package your item securely with the RA number clearly marked on the outside.
4. Ship the return using a trackable method. Return shipping costs are the buyer's responsibility.

No restocking fees apply.

Refunds

Once we receive and inspect your return, you’ll receive a confirmation email. If approved, a full refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.

Non-Returnable Items

• Opened or used skincare or personal care products
• Gift cards
• Final sale items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at customerservice@luminousloom.us with clear photos. We'll resolve the issue promptly with a replacement or refund.

Exchanges

To exchange a product, please return the original item for a refund and place a new order for the preferred item separately.

Contact Information

• Email: customerservice@luminousloom.us
• Phone: +1 267-982-0133

Rückgabe- und Erstattungsrichtlinie (Germany)

Vielen Dank, dass Sie sich für Luminous Loom entschieden haben. Wir sind bestrebt, hochwertige, handgefertigte Produkte und exzellenten Service zu bieten. Sollten Sie mit Ihrem Kauf nicht vollständig zufrieden sein, bieten wir Ihnen eine einfache 60-tägige Rückgaberegelung für Ihre Sicherheit an.

60-Tage Rückgabefrist

Rückgaben werden innerhalb von 60 Kalendertagen ab Kaufdatum akzeptiert. Die Artikel müssen sein:

• Unbenutzt und im Originalzustand
• Originale manipulationssichere Versiegelung intakt
• In Originalverpackung mit allen enthaltenen Zubehörteilen
• Mit Kaufnachweis (Bestellbestätigung oder Lieferschein)

Wie Sie eine Rückgabe einleiten

1. Senden Sie eine E-Mail an customerservice@luminousloom.us mit Ihren Bestelldaten.
2. Nach Genehmigung erhalten Sie eine Rücksendenummer (RA) und Anweisungen.
3. Verpacken Sie Ihren Artikel sicher und markieren Sie die RA-Nummer deutlich auf der Außenseite.
4. Versenden Sie die Rückgabe mit einer verfolgbaren Versandmethode. Die Rücksendekosten trägt der Käufer.

Keine Wiedereinlagerungsgebühren.

Erstattungen

Sobald wir Ihre Rücksendung erhalten und geprüft haben, erhalten Sie eine Bestätigungs-E-Mail. Wenn genehmigt, wird eine vollständige Rückerstattung innerhalb von 10 Werktagen auf Ihre ursprüngliche Zahlungsmethode veranlasst. Die Bearbeitungszeit kann je nach Bank variieren.

Vom Umtausch ausgeschlossene Artikel

• Geöffnete oder benutzte Hautpflege- oder Körperpflegeprodukte
• Geschenkkarten
• Endverkaufsartikel

Beschädigte oder fehlerhafte Artikel

Wenn Ihr Artikel beschädigt oder fehlerhaft ankommt, kontaktieren Sie uns bitte innerhalb von 5 Tagen nach Lieferung unter customerservice@luminousloom.us mit klaren Fotos. Wir werden das Problem umgehend mit einem Ersatz oder einer Rückerstattung lösen.

Umtausch

Um ein Produkt umzutauschen, senden Sie bitte den Originalartikel zur Rückerstattung zurück und geben Sie eine neue Bestellung für den gewünschten Artikel auf.

Kontaktinformationen

• E-Mail: customerservice@luminousloom.us
• Telefon: +1 267-982-0133

Canada Refund & Return Policy

Thank you for choosing Luminous Loom. We are committed to providing high-quality, handcrafted products and excellent service to our Canadian customers. If you're not completely satisfied with your purchase, we offer a 60-day return policy.

60-Day Return Window

Returns from Canada are accepted within 60 calendar days of the purchase date. Items must be:

• Unused and in original condition
• Original Tamper Evident Seal Intact
• In original packaging with any included accessories
• Accompanied by proof of purchase (order confirmation or packing slip)

How to Initiate a Return

1. Email customerservice@luminousloom.us with your order details.
2. Once approved, you'll receive a Return Authorization (RA) number and instructions.
3. Package your item securely with the RA number clearly marked on the outside.
4. Ship the return using a trackable method. Return shipping costs are the buyer's responsibility for Canadian orders. Returns must be shipped to our U.S. return address provided after authorization.

No restocking fees apply. Duties and import taxes paid by Canadian customers are non-refundable. Returns may take additional processing time due to international shipping.

Refunds

Once we receive and inspect your return, you’ll receive a confirmation email. If approved, a full refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.

Non-Returnable Items

• Opened or used skincare or personal care products
• Gift cards
• Final sale items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at customerservice@luminousloom.us with clear photos. We’ll resolve the issue promptly with a replacement or refund.

Exchanges

To exchange a product, please return the original item for a refund and place a new order for the preferred item separately.

Contact Information

• Email: customerservice@luminousloom.us
• Phone: +1 267-982-0133

Terugbetalings- en Retourbeleid (Nederland)

Bedankt voor uw keuze voor Luminous Loom. We streven ernaar hoogwaardige handgemaakte producten en uitstekende service te bieden. Als u niet volledig tevreden bent met uw aankoop, bieden wij een eenvoudig retourbeleid van 60 dagen voor uw gemoedsrust.

Retourtermijn van 60 dagen

Retourzendingen worden geaccepteerd binnen 60 kalenderdagen vanaf de aankoopdatum. Artikelen moeten zijn:

• Ongebruikt en in originele staat
• Met intacte originele verzegeling
• In originele verpakking met eventuele bijgevoegde accessoires
• Vergezeld van aankoopbewijs (bestelbevestiging of pakbon)

Hoe een retour aanvragen

1. Stuur een e-mail naar customerservice@luminousloom.us met uw bestelgegevens.
2. Na goedkeuring ontvangt u een Retourautorisatienummer (RA-nummer) en instructies.
3. Verpak uw artikel veilig en vermeld het RA-nummer duidelijk op de buitenkant.
4. Verzend de retourzending via een traceerbare methode. De verzendkosten voor retourzending zijn voor rekening van de koper.

Er worden geen herbevoorradingskosten in rekening gebracht.

Restituties

Na ontvangst en inspectie van uw retourzending ontvangt u een bevestigingsmail. Als de retour wordt goedgekeurd, ontvangt u binnen 10 werkdagen een volledige terugbetaling op uw oorspronkelijke betaalmethode. De verwerkingstijd kan variëren afhankelijk van uw bank.

Niet-retourneerbare Artikelen

• Geopende of gebruikte huidverzorgings- of persoonlijke verzorgingsproducten
• Cadeaubonnen
• Artikelen in uitverkoop

Beschadigde of Defecte Artikelen

Als uw artikel beschadigd of defect aankomt, neem dan binnen 5 dagen na levering contact met ons op via customerservice@luminousloom.us met duidelijke foto's. We lossen het probleem snel op met een vervanging of terugbetaling.

Ruilen

Om een product te ruilen, retourneert u het originele artikel voor een terugbetaling en plaatst u afzonderlijk een nieuwe bestelling voor het gewenste artikel.

Contactgegevens

• E-mail: customerservice@luminousloom.us
• Telefoon: +1 267-982-0133

Refund & Return Policy (United Kingdom)

Thank you for choosing Luminous Loom. We are committed to providing high-quality, handcrafted products and excellent service. If you're not completely satisfied with your purchase, we offer a simple 60-day return policy to ensure your peace of mind.

60-Day Return Window

Returns are accepted within 60 calendar days of the purchase date. Items must be:

• Unused and in original condition
• Original Tamper Evident Seal Intact
• In original packaging with any included accessories
• Accompanied by proof of purchase (order confirmation or packing slip)

How to Initiate a Return

1. Email customerservice@luminousloom.us with your order details.
2. Once approved, you'll receive a Return Authorisation (RA) number and instructions.
3. Package your item securely with the RA number clearly marked on the outside.
4. Ship the return using a trackable method. Return shipping costs are the buyer's responsibility.

No restocking fees apply.

Refunds

Once we receive and inspect your return, you’ll receive a confirmation email. If approved, a full refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.

Non-Returnable Items

• Opened or used skincare or personal care products
• Gift cards
• Final sale items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at customerservice@luminousloom.us with clear photos. We'll resolve the issue promptly with a replacement or refund.

Exchanges

To exchange a product, please return the original item for a refund and place a new order for the preferred item separately.

Contact Information

• Email: customerservice@luminousloom.us
• Phone: +1 267-982-0133

Refund & Return Policy (Australia)

Thank you for choosing Luminous Loom. We are committed to providing high-quality, handcrafted products and excellent service. If you're not completely satisfied with your purchase, we offer a simple 60-day return policy to ensure your peace of mind.

60-Day Return Window

Returns are accepted within 60 calendar days of the purchase date. Items must be:

• Unused and in original condition
• Original Tamper Evident Seal Intact
• In original packaging with any included accessories
• Accompanied by proof of purchase (order confirmation or packing slip)

How to Initiate a Return

1. Email customerservice@luminousloom.us with your order details.
2. Once approved, you'll receive a Return Authorisation (RA) number and instructions.
3. Package your item securely with the RA number clearly marked on the outside.
4. Ship the return using a trackable method. Return shipping costs are the buyer's responsibility.

No restocking fees apply.

Refunds

Once we receive and inspect your return, you’ll receive a confirmation email. If approved, a full refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.

Non-Returnable Items

• Opened or used skincare or personal care products
• Gift cards
• Final sale items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery at customerservice@luminousloom.us with clear photos. We'll resolve the issue promptly with a replacement or refund.

Exchanges

To exchange a product, please return the original item for a refund and place a new order for the preferred item separately.

Contact Information

• Email: customerservice@luminousloom.us
• Phone: +1 267-982-0133