Some items in our store may be offered to you as a subscription, a pre-order, or as a "try before you buy" experience. This cancellation policy explains how you can manage or cancel these types of purchases.
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.
Your order confirmation emails include links to manage your subscription easily. You can also refer to our Returns & Refunds Policy for more info.
When you place a pre-order, you're purchasing an item that’s currently out of stock or coming soon. You may be charged a deposit or nothing at checkout, and we’ll charge the rest when the item ships.
For more information, please review our Returns & Refunds Policy.
When you choose "try before you buy", we authorize your payment method but don’t charge right away. You’ll have a specific time window to try the product.
Make sure to return any items you don’t want before the trial window ends to avoid being billed.
Stay informed every step of the way. Enter your tracking number below to view real-time updates on your order’s journey. At Luminous Loom, we believe in transparent service and a smooth delivery experience — because your skincare ritual should begin with peace of mind.
