body {
font-family: 'Marcellus', serif;
background-color: #fdfaf6;
color: #333;
margin: 0;
}
section {
max-width: 800px;
margin: 2rem auto;
padding: 2rem;
line-height: 1.8;
background: #fff;
border-radius: 12px;
box-shadow: 0 4px 12px rgba(0,0,0,0.05);
}
h1, h2, h3 {
font-family: 'Playball', cursive;
color: #c99a5c;
margin-top: 1.5rem;
}
h1 {
font-size: 2.2rem;
margin-bottom: 1rem;
text-align: center;
}
h2 {
font-size: 1.4rem;
margin-top: 2rem;
}
h3 {
font-size: 1.2rem;
margin: 0;
}
p {
margin-bottom: 1rem;
color: #555;
}
ul, ol {
padding-left: 1.5rem;
margin-bottom: 1rem;
}
li {
margin-bottom: 0.5rem;
}
a {
color: #AC8B45;
text-decoration: none;
}
a:hover {
text-decoration: underline;
}
.highlight-box {
background: #fdfaf5;
border-left: 4px solid #c99a5c;
padding: 1rem;
margin-bottom: 1rem;
border-radius: 8px;
}
@media (max-width: 768px) {
h1 { font-size: 1.8rem; }
h2 { font-size: 1.2rem; }
}
Refund & Return Policy
Thank you for choosing Luminous Loom. We are committed to providing high-quality, handcrafted products and excellent service. If you're not completely satisfied with your purchase, we offer a simple 60-day return policy to ensure your peace of mind.
60-Day Return Window
Returns are accepted within 60 calendar days of the purchase date. Items must be:
- Unused and in original condition
- Original Tamper Evident Seal Intact
- In original packaging with any included accessories
- Accompanied by proof of purchase (order confirmation or packing slip)
How to Initiate a Return
- Email customerservice@luminousloom.us with your order details.
- Once approved, you'll receive a Return Authorization (RA) number and instructions.
- Package your item securely with the RA number clearly marked on the outside.
- Ship the return using a trackable method. Return shipping costs are the buyer's responsibility.
No restocking fees apply.
Refunds
Once we receive and inspect your return, you’ll receive a confirmation email. If approved, a full refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.
Non-Returnable Items
- Opened or used skincare or personal care products
- Gift cards
- Final sale items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of delivery at customerservice@luminousloom.us with clear photos. We'll resolve the issue promptly with a replacement or refund.
Exchanges
To exchange a product, please return the original item for a refund and place a new order for the preferred item separately.
Contact Information
If you have questions about this policy, please contact our customer service team:
